Privacy Policy
Effective date: October 29, 2026
Friendly Labs Inc. ("Frens", "we", "us") operates the Frens app, including its test versions, and frens.lol. This policy describes how we collect, use, and share information about you, and the choices you have.
What we collect
We collect information you provide, information generated when you use Frens, and information from other sources:
- Account and profile: information from the sign-in method you choose, such as your email address, name, and photo, and your username and profile. Other users can see your profile.
- Content: messages, photos, links, reactions, and other content you share, along with information derived from it, such as link previews. We store chat history, profile photos, and link-preview images on our servers.
- Voice: if you use voice features, your recordings, the text produced from them, and related context, such as names in the chat.
- Connections and settings: your friends, the people you block, content you report, and your settings and preferences for features you use.
- Wallet and transactions: your wallet addresses, balances, and transactions, such as trades and transfers.
- Device and usage: device, app, and network information, such as your IP address, time zone, device settings and status (for example, notification and Focus settings), and push notification token; how and when you use Frens, such as whether the app is open and when you were last active; and crash reports.
- From others: information other users provide about you, such as messages they send you, and information from third parties and public sources, such as social media platforms, market data providers, and public blockchains.
How we use it
We use information to provide, maintain, secure, and improve Frens; to develop new features; to deliver notifications and communicate with you; to review reports, prevent abuse, and enforce our terms; to comply with legal obligations; and for other purposes we describe when we collect it. We may also use information that is aggregated or de-identified for any purpose.
Some features use artificial intelligence. When you use them, we send the information they need, such as your requests, voice, chat content, profile, saved preferences, and wallet details, to AI and other service providers to produce results such as text, replies, or alerts. Other users may use these features with content you share with them.
Who we share it with
- Service providers that perform services for us and may use it only to do so, such as sign-in and wallet infrastructure, hosting and storage, analytics and crash reporting, push notifications, AI models, speech-to-text, search, and blockchain and market data.
- Trading providers: when you trade, the third parties that route and execute it receive your wallet address and the trade's details. Their own terms and privacy policies also apply.
- Other users: your profile, including when you joined, whatever you share with them, which tokens you hold or star, your trades, which the app may share in your chats automatically, and who your friends are. Depending on your settings, other users may also see your activity or availability, such as whether you're online or your notifications are silenced. Wallet addresses and transactions are public on their blockchains.
- Legal and safety: when we believe it is required by law or legal process, or to protect the rights, property, or safety of Frens, our users, or others.
- Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business.
- With your consent or at your direction.
We require the companies we share personal information with to protect it at least as well as this policy does. We do not sell your personal information.
Retention and deletion
We keep information for as long as your account exists and as needed for the purposes described in this policy. Service providers may keep information for a limited time under their own retention policies. You can delete your account in the app. We then delete or de-identify information associated with your account, except information we need to keep for legal, security, or operational reasons, and copies that may remain in backups for a limited time. Content you shared with others, including copies or summaries of it in their chats, may remain after you delete it or your account, and blockchain transactions are public and permanent.
Your choices
You can change some settings in the app, and turn off permissions such as microphone access or notifications in your device's settings. To access, correct, or delete your information, or to withdraw a consent you gave, email support@frens.lol.
Security
We use reasonable measures designed to protect your information, but no method of transmission or storage is completely secure.
Children
Frens is not for anyone under 18, and we do not knowingly collect information from anyone under 18. If we learn that we have, we will delete it.
Where we process information
We are based in the United States and may process your information there and in other countries where we or our service providers operate.
Changes
We may update this policy. If we make a material change, we will notify you, such as in the app or by email, before it takes effect. We do not respond to browser Do Not Track signals.